ISO 9001 is designed to help organisations ensure that they meet the needs of service users and other stakeholders, by having a framework in place that helps ensure consistent quality in the provision of goods and/or service. For the 12th year running YPAS has been successful in gaining this accreditation, the most recent audit report highlighted that no non-conformances raised as part of the result.
Under the current extreme circumstances of COVID-19; this year’s rigorous audit took place remotely we prepared and submitted vast amounts of: documents, structures, policies, strategies, frameworks, process maps, systems and records to name a few. Our persistence and determination paid off, as a clear sign of BUSINESS RESILIENCE & CONTINUITY.
Valerie O’Donnell, Senior Strategy and Operations Manager
“YPAS has successfully achieved its ISO Quality Management Accreditation for the 12th year running. This accreditation demonstrates YPAS’s commitment to delivering high quality services ensuring feedback from children young people, families and key stakeholders informs delivery and design of all aspects of the charity”
What is ISO 9001?
ISO 9001 is the International Standard for Quality Management Systems, first published in 1987 by the International Organisation for Standardisation (ISO), it is one of the most commonly used management tools across the world.
This standard uses a process approach and is based on 7 quality management principles, which include having a strong customer focus, the involvement of top management, and a drive for continual improvement.